To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. Have nothing in your houses that you do not know to be useful, or believe to be beautiful Wm Morris, https://www.bt.com/help/home/contactus/#/tv/fix-bt-tv-problems, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, https://community.youview.com/youview/discussion/6251537/top-tip-soft-reset-reboot-power-cycling-maintenance-mode-and-factory-reset. If it does then you have the original Humax DTR-T1000. Why is my BT YouView box stuck in maintenance mode? - iNews.co.uk YouView+ UHD box stuck loading and needs full factory reset. - BT You may be able to get it working again by going into Maintenance Mode and performing a reset, but it will probably fail again after being in standby for a while. If you're able to, make a note of all your preferred settings and scheduled recordingsas you will lose them once you've completed a Maintenance Mode reset. A YouView Box FAQ. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because it's covid I'm out of ideas. This can be causes by it being knocked while it was turned on. All rights reserved. This can be causes by it being knocked while it was turned on. mode 4 (interenet reset keeping recordings) are the ones to consider. 9h11. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Factory reset, delete recordings. Youview Box stuck on please wait Digital Spy In the settings menu, scroll down to Information & Reset and select Factory Reset from the list. Then the broadband goes down again, and everything goes to pot.So maybe, just maybe, the issue some people are having is due to breaks in the network connection disrupting things (broadband/network/YV), and all factors have to come together again - for long enough - for it to all connect through again?I am awaiting a seventh engineer visit from OpenReach. Then you will have to either pay for a replacement, or subscribe to BT TV, and BT will loan you a new one. My BT TV box has stopped working or keeps freezing | BT Help More info. Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. mode 4 (interenet reset keeping recordings) are the ones to consider. Using Maintenance Mode - YouView Support You can restore your box back to its factory settings, letting you start again from a clean slate. Yes I received my new box and it all seems to be working fine. Ive done a factory reset to no avail, any ideas? youview box trouble Digital Spy If you're not and you don't, it's time to go shopping. You'll be greeted with a friendly 'Hello' telling you that your box has restarted. Factory reset, keep recordings. Thanks. If by old you mean a DTR-T1000 some ideas here though obviously the software update is no longer relevant as your unit is probably on April 2017 software by now. Hello. Within three seconds press and hold the power button on the front of the box and hold both buttons. 9h42. Just a brief update and what I plan to do, I tried another factory reset, keep recordings but this time used the option to download software from the internet. Take a look atHow to return and recycle your BT Broadband Hub and BT TV box for free. I've tried that about 15 times now, to no avail. The box light will turn blue, Press the button on the top of the box. Yes everything seems to be working correctly. With regards to the non loading, this is normally a sign of a catastrophic failure. If this does not do the trick, then your device may be due for a software update. This first happened about a week ago. Hi@SiGreenwoodHave you had a chance to test out the new Youview box fully and if so are you happy that the new box has resolved the fault? Check & Reportl Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars. After a trouble-free 18 months, we turned on to find it had gone into maintenance mode screen. Hi John. I always managed to solve it by pulling the mains plug out (not just switching it off), leaving it for a couple of minutes and then trying again. There are various different levels of reset modes 2 (factory reset keeping recordings) . I'm happy the new box is working well. is this a Bt Youview box that was previously working normaly in its current environmentand and now appearsis stuck or one that has not been used recently or has moved location ? Worked fine until last night. If a laptop with its WiFi turned off, and hung on the YouView end of the Ethernet cable from the router to the box, can reach the internet, the problem is internal; if it can't, the problem is external, and you should look at your router, any PLAs you may have, and the Ethernet cables involved. My old BT youview box is stuck on the loading page at the start ..how can I get it to move on or fix it ? They are known for gradually dying like this. Turn the power on using the switch found on the back of yourbox. on 12h01. YouView TV Ltd 2023. p.s. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. The different options available are displayed below. A red light should appear on the box, Press and hold the down arrow on your remote until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. 05-07-2022 (As fine as they ever do on my poor internet connection lol). Already know your box model? I've tried all the options on Matainence Mode and get an error all the time. on I have a BT youview box (Humax T2100) which has suddenly stopped working after a power cut at my home, it is permenantly stuck on the Youview loading screen and cannot be reset, it fails everytime i try to do this with a message "sorry, selected option failed". It just seems to get stuck on the YouView loading screen forever. We need to access Maintenance Mode from the start up screen. To have two die on you like this sounds like very bad luck. on If your box is still stuck in nearly ready after trying these suggestions, wed recommend contacting your box provider for further help as you may require a replacement box. Got a humux youview box thats been fine for over a year but today the settings screen does nothing but sit with 'loading'. Sign in or register to get started. on The broadband blue light isnt coming on either. Internet/USB Recovery, keep recordings. My router packed up and when I tried to go to settings to connect the new router, I could not get into settings. 17h06. T1000 boxes have a reputation for premature hardware failure. 8h40, Hi@SiGreenwood welcome to the forum and thanks for posting. I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. Stuck on loading - BT Community All rights reserved. on 16h45. See our connection guide. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. Cheers . My box has a repeat problem. I really don't want to do the 'lose recordings' option as I have loads on there I would like to watch. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. However, this time, that remedy does not seem to work. Some would say that yours has done well to last three years. Glad our loyalty colleagues were able to help. Only change is that I had to switch channels on broadband recently. To make sure: Press the Home (or YouView) button then go to Settings > Information & Reset. Thank you so much. So there was probably a bit more wrong there - the lost remote recordings I can understand - though the app should have been warning you of these - if the router connection was lost. 04-04-2020 01-05-2019 05-07-2022 We have a tv contract with bt. Plug the power cable back in whilst still holding the reset button continue to hold the reset button down, do not release it yet. I pressed the power button to select yes but instead of loading the maintenance page the screen goes blank and stays like that. If your YouView Box is frozen or won't boot choose the "Internet/USB Recovery, delete recordings . Sign in or register to get started. Need help with these connections? Just to re-iterate what i'm seeing on the Humax, The settings menu just freezes with 'loading' in the main screen, when I go into 'MyView' when I go to 'recordings' it sits there for a couple of minutes before it displays my recordings, I have tried watching one and it intermittently freezes for a second every 20 seconds or so. Whether I have a hardware issue or an internet glitch caused the problem I dont know but its working again for now! on I have tried switching it off and leaving it unplugged, but when I plug it back in and switch it back on, it still acts the same - just the YouView loading screen for ages (left it 20+ minutes and no change). TalkTalk is sending a new TV box. Box stuck in nearly ready - YouView Support You'll now see a warning screen. Release the down button and press the power button to say yes. 17h21, Thanks, I've tried the maintenance mode a couple of times but just get a blank screen after selecting 'yes'. The new box should be with you on Monday. Press and keep holding the 'down' arrow button on top of the box for 5 seconds until 'Enter Maintenance Mode Y/N' appears on the TV screen. I would still be inclined to get it replaced under warranty. 14-12-2020 Anything with a hard drive in it may go a bit flaky sooner or later, but ten months is an unacceptably brief time. My YouView box no longer starts up. 01-05-2019 Your box is connected to your TV witha HDMI or Scart cable and that the correct Source/ input is selected on your TV. The other strange thing is that when trying to reinstall the box to my Samsung TV (smart hub) the box now shows up as Virgin media instead of just a generic cable box like it used to? 22h16, My wife will be happy we need a replacement she hated this box and the user interface , Announcements, Guides & Community Updates. 17h07. The box light will turn blue, Turn the power on using the switch found on the back of yourset top box. If you look on the public YouView forum, there may be posts there showing you how to do it. 17h30. YouView TV Ltd 2023. (Yes, I have pressed the 'Me Too' button.) You can print a freepost label to eturn the box if you wish. If this doesnt help, its worth trying a Maintenance Mode Reset, Option 2 (keep recordings) as it can resolve the issue. The guide works fine, as do the catch up players. on I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. - edited Are you currently in a TV contract with BT ? Have you upgraded recently ? Go to the main menu by pressing the blue Home (or YouView) button on your remote. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. I can't tell you what the model or software . On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. . BT TV. I tried calling that number (03451720046), but I got an automated assistant on the other end and it didn't understand my issue - it thought I was saying there was a problem with my TV and started running tests on my broadband.