With options available for a partial or full refund there is a way to compensate the buyer and retain a good relationship. Refunding the Buyer If you decide to resolve the dispute and refund the buyer you will automatically be refunded the Depop selling fee. Discover what an Etsy scam looks like, and how to protect yourself. Readers like you help support MUO. I am suppossed to let.him have all.of this equipment for free? There is an agreement that the retailer will provide the goods as described, and deliver the goods in a respectable amount of time. Here are some popular online retailers and payment systems thatoffer Buyer Protection. Both Depop and Vinted are pretty easy to navigate and have a simple, user-friendly interface. My ad states "Try before you buy, Sold As Is, No Warranty. " If there are signs of wear and tear or damage that were identified in the listing, in the case of used items, you cannot claim for a refund. If you paid by credit card and the issuing bank has initiated a chargeback. There are two ways to list items on Depop: Using the Depop app. Depop Ltd. Support. Click the Issue Refund link. The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. If an item received that is damaged, defective, or materially different, the buyer must contact the third-party seller within 14 days of receipt to request return information. 1999-2023 PayPal, Inc. All rights reserved. This application uses the eBay API but is not endorsed or certified by eBay, Inc. Abusive behaviour or harassment toward other Depop users or staff. With a passion for emerging tech, Katie is also excited to see what new devices and digital platforms the coming years will bring. Vinted, on the other hand, came about in 2008 in Lithuania. So, can you trust these apps with your data and money? If they accept, the dispute will be closed. How to Buy Online Safely, Securely, and Confidently. How to Handle Depop Returns and Refunds - blog.vendoo.co If your order never shows up and the seller cant provide proof of shipment or delivery, youll get a full refund. Depop doesnt allow you to have more than one account at once, so sometimes users need to delete an old account to make a new one. Find the purchase payment you would like to refund and click Details. Follow these steps : Tap > tap All sold items. There is, however, a Buyer Protection fee between 3% and 8% of your total profit or payment amount. Vinted also won't issue the seller their money until the buyer has confirmed on the app that their order has arrived, which goes a long way in preventing scams. That way you can be certain that you can get your money back if the transaction isnt fulfilled. In October 2022 alone, the Vinted app was installed almost four million times (according to Statista). Depop allows you to send and receive money by linking your PayPal account. The full terms and conditions are covered in the eBay Money Back Guarantee policy. This is the easiest part of the process. This app is also very well-suited to those looking for vintage pieces and the latest trends. Tap > tap All sold items. To leave feedback: Go to profile. I'm also going through the same thing. Now the issue is most of my proof of him agreeing is on Instagram which I had to remove him from because talking on Instagram lead to me receiving an email from Depop saying it was a breach of their guidelines (have email proof of this) I believe he is trying to abuse the refund mechanic and receive his money back + keep the product I sent (I dont do returns or refunds I stated this in my Depop bio) OR I believe he already had a pair of the same trainers with significant damage and is trying to play them off as the ones I sold to him, he was very specific in the shoe he wanted to purchase (vapormax) which I wasnt originally selling but thinking about it that has made me suspicious.. Any help on what I can do here? Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Im really not willing to accept a damaged product back (or completely destroyed as stated by the customer) when it wasnt damaged sent out if thats the case I mean its 175 trainers its not like Im 10 out of pocket. Any help would be great thanks, So there is basically nothing I can do I have lost my item and the money? Vinted has a similar setup to Depop, and also allows you to like, save, or instantly buy items. If you purchase a cheap product of low quality that is likely to break, you are unlikely to be eligible for a refundas long as the item matches the product description. Its always worth checking if a website offers Buyer Protection before you make a purchase. To refund a buyer who paid through Depop Payments, follow these steps: Log in to the Depop app Tap > tap All sold items Select the transaction you'd like to refund > tap Refund To send a full refund, follow the steps for Full refund To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. Please make sure you've read the community rules, and that your post follows our posting guidelines. I believe thats what is happening here- now Im worried that the seller is going to send me a damaged product back so Im out of money and out of a product to sell- this is a blatant scam.. on the buyers behalf, do you think ringing PayPal would make a difference? Explain your decision. How to Sell on Depop - A Beginner's Guide - shift4shop Per Paypals restriction, you can only refund within 60 days from the initial transaction date. Can anyone help me? Each user has 180 days to request a refund via Depop. Its easy to report a problem on PayPal using the dedicated Resolution Center within the website. When shopping on Amazon, its easy to request a refund for goods sold directly from Amazon itself. 98. Exclusions from Amazons Buyer Protection scheme include: Buyers can also you can appeal if an Amazon Guarantee Claim was denied by replying to the Amazon claim denied email. When a transaction is made, the consumer (buyer) agrees to pay the retailer (seller) a sum of money in exchange for goods. Follow these steps when you want to create a Depop listing. Depop Payments refunds Log in to the Depop app. How to Refund on Depop? Complete Guide 2023 - After SYBIL These include payments made via credit card or debit card, PayPal or PayPal Credit, and Apple Pay or Google Pay. To send a full refund, follow the steps for Full refund. You can find vintage pieces on Vinted, but they're certainly not as common. Youll get a full refund if you dont receive your item. All purchases made through the Depop BUY button are covered by Buyer Protection. Click the History subtab. Amazon guarantees purchases from third-party sellers when: Amazon's Buyer Protection scheme covers the condition of the purchased item(s) bought and its timely delivery. Depop, on the other hand, features both thrifted and new, handmade clothing and accessories. To avoid this happening, you can simply add a Top Up card. Leave the Archive, Hi, so I recently sold a pair of trainers on Depop- there was no issue with the trainers other than they needed a clean which was explained to the buyer and he agreed to. A sub for discussing all things Depop. Each user has 180 days to request a refund via Depop. The item received doesn't match the listing, (for example: the wrong item arrived, or the item arrives broken, damaged, or faulty). It's what happened time to time , we are having a meeting to remove PayPal from our payments method. Temper your approach. Always use tracked shipping and always share it with the buyer once available. Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. Damage or loss that occurs to goods after they are delivered to the destination you provided to your seller (including a freight forwarder). Here we will explain the return and refund process for Depop and how to avoid them in the first place! Quick Answer: How To Issue A Refund On Depop. Below is a useful guide to Buyer Protection, covering what Buyer Protection is, what it does and does not cover, and policy examples from some popular shopping websites. Listing is fairly easy on Depop. When shopping on Depop, you can like or save the items you're thinking of buying or add them to your basket. Ive been selling on depop for the last couple months or so and Ive had my first buyer ask me for a refund. Provide evidence that the claim is false and that you qualify for Depops seller protection. The person paid via goods as PayPal took a percentage. Customer Recieved Item and Wants a Refund Too? In most cases, you should be able to claim for a full refund if your item does not match its description, or if it is not delivered in a timely manner. She has over eight years of cumulative experience in journalism, PR, proofreading, editing, content writing, and copywriting. Check us out! If you have purchased an item which you have not received, you can start a dispute to be refunded or get proof of shipping. All you need to do is make sure your buyer returns the item using tracked shipping. PayPal'sBuyer Protection entitles buyers to claim full refunds forgoodsand shipping costs paid when an item isnt received, or when an itemdoes not match the description of what was ordered. Tap leave feedback. To send a partial refund, switch to the Partial refund tab and type in or select the amount youd like to refund. Step 1: Open the app and tap on the 'Camera icon' at the bottom center of the home screen. If you decide to resolve the dispute and refund the buyer you will automatically be refunded the Depop selling fee. Scan this QR code to download the app now. I've since opened a dispute, which went straight to a claim as the 'seller was unavailable to respond'. I always say 'cash on collection' OR direct bank transfer for items collected, if they pay with paypal I refund and tell them cash only or the deal is off. This application is not endorsed or certified by Poshmark, Inc. This application uses the Etsy API but is not endorsed or certified by Etsy, Inc. Enter the refund amount and click Submit. hi i went to my bank and told them i would like a charge back from the account holderthe seller gave me on depop message service, i then called action fraud police and got a crime number depop support team are total useless, my son have reported this seller 3 times my daughter have also reported this seller, and so have 2 other people that have depop accounts, as far as i am concern it was not a gift payment the bank details were given to me to buy a item from depop, this account holder should be made responsible to refund my money they have required money through deception. At their core, Depop and Vinted are both second-hand shopping apps and allow users to both buy and sell their preloved fashion. Home FAQ Quick Answer: How To Issue A Refund On Depop. List Your Items on Depop. What Is Buyer Protection and Why Do I Need It? - MUO Looking for a trustworthy luxury fashion marketplace? Your refund policy is just for buyer remorse, if the item is damaged OR the buyer says they are then you have to abide by paypals policies which you agreed to when you accepted payments processed via paypal. I have screenshots of all the messages sent between me and the seller, as well as screenshots of their deleted account etc. Really confused how this can happen. Select the transaction youd like to refund > tap Refund. This will help you determine the best course of action, whether to refund, accept a return or escalate the claim. This application is not endorsed or certified by Kidizen, Inc. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Click the Refund this payment button that appears under the total. We love it when our customers are happy with their items, but what do we do when they request a return or refund? With Depop and Vinted, you can find gorgeous preloved pieces, grab some great bargains, and list your own items for sale in minutes. screenshot of the completed refund in your PayPal account) I havent encountered this with any buyers yet and I always try to state the condition of items as true as possible - am I obligated to refund the buyer?? Remember to always keep buyer/seller communication on Depop. If the flaw was something you missed you have options. Find the payment you want to refund and click on the name of the payer. View solution in original post 1 Kudo Login to Reply or Kudo He came to my house and tried out mower. Both of these apps can offer you an easy way to buy and sell unique clothing and accessories, so check them out if this sounds like something you'd love. Depop is like a hybrid of Instagram and ASOS marketplace. A buyer can report that an item was not delivered in the Resolution Centre or open a dispute with Depop directly if an item was Not as Described.. Through the Depop website. Refund Request LetterWhy Is It Important? That's so bad, the other person must know exactly what they have done. Depop and Vinted are smartphone apps that one can use to shop for second-hand clothing, accessories, footwear, jewelry, and more. If he does escalate and if and only if he wins then you will have to give a full refund once the buyer has returned the item back to your at their own expense. So, if this sounds more like you, it may be worth paying the higher fee on Depop. The seller doesn't fulfill their return policy as stated in the listing. Using tracked shipping is a great way to create trust between you and the buyer. By browsing this website, you consent to the use of cookies. Having formally issued a return on the platform, arranging the return is the next step. Now that youre well versed on how to handle returns and refunds, focus on setting yourself apart and increasing your sales with Vendoo.
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