How to Use NV - Universal Service Administrative Company Only one Lifeline benefit is permitted per household. 2023 Universal Service Administrative Company. You can apply your Lifeline and ACP benefit to the same or separate services. Share sensitive information only on official, [6] Due to the rise of cell phones, the FCC made more changes in 2005 (under the George W. Bush Administration) so that wireless phone service providers could offer free cell phone service using Lifeline benefits. If you have any questions or concerns about your application, you can contact the Lifeline Support Center by phone at 1-800-234-9473 or by email at [emailprotected]. The Affordable Connectivity Program (ACP) is a U.S. government program run by the Federal Communications Commission (FCC) to help low-income households pay for internet service and connected devices like a laptop or tablet. Online Log in or create a new account and upload copies of your proof documentation Mail You can submit applications and proof documents by mail to the address below. Subscribers who fail the initial automated checks will receive a barcoded version of Form 5630 from USAC to submit via mail. [7], Lifeline has been controversial due to rampant fraud and abuse of the program. 2. If you receive Lifeline service for free, the Lifeline program rules require you to use your service every 30 days to keep your benefit, in addition to complying with all other rules for the Lifeline program. Question 1: What is the Lifeline program? Subscribers that fail the data source check are required to complete the Recertification Form and have 60 days to recertify their continued eligibility. Only one monthly service discount and one device discount is allowed per household. secure websites. You likely do not need to apply again. The budget will be $2.385 billion for the calendar year beginning January 1, 2020. Upon visiting the site, you will encounter a straightforward homepage design. An "economic unit" is defined as "all adult individuals contributing to and sharing in the income and expenses of a household." From DIY projects to healthy recipes, Jane enjoys sharing her ideas and experiences with her readers. If we cannot confirm your eligibility automatically, we will request additional documentation from you and provide information on how you can submit those documents for review. Please note that, due to the pandemic, the FCC has temporarily waived reverification requirements for subscribers residing on Tribal lands and has extended those waivers until January 31, 2023. If your National Verifier ID qualifies for the program, your application has a higher chance of success. The subscriber must present the same type of documentation covering 3 consecutive months within the previous 12 months, if the documentation does not cover a full year of income. Answer: You may be eligible for Lifeline benefits if you have a low income or participate in a qualifying government assistance program, such as Medicaid, Supplemental Nutrition Assistance Program (SNAP), Federal Public Housing Assistance (FPHA), or Supplemental Security Income (SSI). If possible, log in to the National Verifier portal and resolve the AMS error by simply dropping a pin on our mapping tool, indicating the consumer's primary residence. This change led to savings of over $213 million in 2012.[10]. Lifeline (FCC program) - Wikipedia The National Verifiers homepage can be found at https://nv.fcc.gov/lifeline. Home - ACP - Universal Service Administrative Company Every year, USAC will check to confirm you still qualify. You can see if you are eligible by reviewing the information available at lifelinesupport.org (click "Do I Qualify?"). The Lifeline program is administered by the Universal Service Administrative Company (USAC). Contact your preferred participating provider to select a plan and have the discount applied to your bill. To receive the connected device discount, you need to enroll in the ACP with a participating provider that offers connected devices (Note: not every internet company offers device discounts.) Lifeline provides subscribers a discount on monthly telephone service purchased from participating providers in the marketplace. PO Box 9100 This process is conducted to ensure that active Lifeline subscribers are still eligible for the Lifeline benefit. Tribal Lands Link Up provides qualified subscribers living on Tribal lands with a one-time discount of up to $100 on the initial installation or activation of telephone service at their primary residence. PO Box 7081. Subscribers find out immediately whether they pass/fail. To avoid delays, send copies of your proof documents with your initial application. Manage Your Benefit Recertify Every year, USAC will check to confirm you still qualify. USAC strongly recommends including a Household Worksheet with your application: English Spanish ( Household Worksheet Instructions also available in 9 other languages) Complete the application and Household Worksheet and send them, along with copies of your proof documentation, to: ACP Support Center. Additionally, the privacy policies of any third-party website may differ from those of the FCC. Consumers that submit information via mail to resolve application errors will receive a review decision via US Mail within seven to 10 business days. National Verifier: Lifeline - Verifier ID - Phone Number the .gov website. To find out more about how to apply on your own through the National Verifier, visit lifelinesupport.org (click "How to Use It" under "National Verifier"). Lifeline Across America Consumer Outreach. For more information, please contact the FCC at ACPinfo@fcc.gov. Subscribers can recertify online via the National Verifier web portal. Use our search tool to find a company that offers ACP discounts. Check Lifeline Application Status | Assurance Wireless Deputy Director, Office of Media Relationsanne.veigle@fcc.gov, Office of Media Relationsmediarelations@fcc.gov "Bringing Lifeline to Commmunities Nationwide" Member Access Find Event Member Login Home Member Login Username Password Remember Me Forgot Password Any advocacy contained on any third-party webpage is solely that of the third party. Print an application: English Spanish (Application Instructions also available in 9 other languages), USAC strongly recommends including a Household Worksheet with your application: English Spanish (Household Worksheet Instructions also available in 9 other languages). Question 2: How do I know if I am eligible for Lifeline benefits? Please provide as much detail as possible, including your name and contact information and the company you are using to receive Lifeline-supported phone service. Every subscriber in National Verifier recertification will go through an initial automated data source check. USAC has federal data connections with the United States Department of Housing and Urban Development (HUD) to verify participation in the Federal Public Housing Assistance program (FPHA), the Centers for Medicare and Medicaid Services (CMS) to verify participation in Medicaid, and the United States Department of Veterans Affairs (VA) to verify participation in qualifying Veterans Pension and Survivors Benefit programs. Acceptable documentation for income eligibility verification includes: The prior year's state, federal or Tribal tax return; current income statement from an employer or paycheck stub; Social Security statement of benefits; Veterans Administration statement of benefits; retirement or pension statement of benefits; Unemployment or Workers' Compensation statement of benefits; federal or Tribal notice letter of participation in General Assistance; or divorce decree, child support award, or other official document containing income information. Get information, troubleshoot any issue or reach a . In these instances, additional information may need to be supplied by the consumer, as certain applications may call for fresh data and requirements. Lifeline Wireless Application Status Check Status To check the status of your free government phone service application, enter the information below to see if: Your application was mailed Your approval letter has been sent Your Phone has shipped *Service Zip Code SUBMIT What State Do You Live In? An official website of the United States government. Lifeline is a federal program that lowers the monthly cost of phone or internet service. Complete the application and Household Worksheet and send them, along with copies of your proof documentation, to: ACP Support Center We would like to show you a description here but the site won't allow us. USAC's website provides additional information regarding the program, including program requirements. Recertification checks will be conducted every day and 60-day recertification windows will be initiated every business day. Unused balance will not carry over from month to month. Online Log in or create a new account and upload copies of your proof documentation. Not required to offer Lifeline voice where: 51% of Lifeline subscribers in a county obtain Lifeline BIAS (NLAD and Opt-out date); There are at least 3 other Lifeline BIAS providers that each serve at least 5% of the Lifeline BIAS subscribers in that county (NLAD and Opt-out data); and, The ETC does not receive high-cost support in that area. Lifeline Support for Affordable Communications (pdf). To apply for Lifeline, a consumer must generally use the National Verifier application system. On May 12, 2021, the EBB Program launched and consumers could apply for the program through the National Verifier and service providers began enrolling consumers. For instance, low-income subscribers who qualify may receive a Lifeline discount on either a home telephone or a wireless telephone service, but they may not receive a Lifeline discount on both services at the same time. Program and Income Verification Lifeline Program for Low-Income Consumers, FY 2024 Congressional Budget Justification, Telecommunications Access Policy Division, Universal Service Administrative Company (USAC), FCC Consumer Guide: Lifeline Support for Affordable Communications, Lifeline Across America Consumer Outreach, Lifeline Provider Compliance Plans and ETC Petitions, broadband providers that serve their area, comprehensive reform and modernization of the Lifeline program, FCC preempts states from designating Lifeline Broadband Provider (LBP) ETCs, which are designated by the FCC, Develop and manage state programs, if applicable, Designate non-LBP ETCs, where states have jurisdiction, General consumer protection and oversight of providers participating in Lifeline, if applicable, Can use forbearance from obligation to offer BIAS. Data checks for duplicate benefits for the same person or the same address. If you're looking for more information about the Affordable Connectivity Program go here. Some providers may have an alternative application that they will ask you to complete. Acceptable documentation to verify eligibility based on participation in a qualifying program includes a recent (dated within the past 12 months): statement of benefits from a qualifying program; notice letter of participation in qualifying program; program participation documents (or copy); or another official document of a qualifying program. The FCC under Ajit Pai opened an inquiry in 2017 about excluding wireless resellers, eliminating support of standalone broadband service, and capping the budget of Lifeline. Lifeline also supports broadband Internet service and broadband-voice bundles. Consumers may need to provide documentation if their eligibility cannot be confirmed automatically by checking a program eligibility database (for example, SNAP, Medicaid, etc.). Learn about your rights as a consumer in the program. 202-418-0500, FY 2024 Congressional Budget Justification, FCC Announces $66 Million in Outreach Grants to Fund Projects to Expand Participation in ACP, FCC Targets Over $7M Toward Affordable Connectivity Program Awareness, Chairwoman Shares Proposal for 2nd Funding Chance to Promote ACP, a dedicated FCC process for ACP complaints, find more information about how to participate, Public Notice: FCC Announces ACP Pilot Program Grants Target Funding, News Release: FCC Targets Over $7M Toward Affordable Connectivity Program Awareness, Public Notice: NCOP and TCOP Funding Announcement, New Release: FCC Announces $66 Million in Outreach Grants to Fund Projects to Expand Participation in ACP, Chairwoman Rosenworcel Shares Targeted Proposal to Offer Another Chance for Funding to Promote ACP, FCC Provides Additional Information Concerning ACP Pilot Programs, FCC Creates 'Your Home, Your Internet' Pilot Program, FCC Establishes Affordable Connectivity Outreach Grant Program, WCB seeks comment on petitions filed by USTELECOM - The Broadband Association and Verizon, FCC Hosts Virtual Event Tour to Promote ACP Enrollment, Over 10 Million Households Enrolled in Affordable Connectivity Program, FCC Releases Rules To Implement Affordable Connectivity Program, FCC Adopts Rules To Implement Affordable Connectivity Program, Chairwoman Rosenworcel Debuts Draft Rules for Affordable Connectivity Program, FCC Announces Affordable Connectivity Program, FCC Provides Additional Guidance on Affordable Connectivity Program, WCB Issues Further Guidance for Affordable Connectivity Program, WCB Issues Guidance for Transition to Affordable Connectivity Program, FCC Seeks Comment on the New Affordable Connectivity Program.
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