RESERVATION SCRIPT STARRING BY : NAUFAL AS RECEPTIONIST HOTEL NETI AS RECEPTIONIST AIRLINES NELLEUS AS HEAD OF OB R. YOGI AS OB RIJKI AS HUSBAND OF ANGGUN ANGGUN AS WIFE OF RIJKI AS MANAGER Segemen 1 ( On the phone ) Receptionist : Good morning, Antik hotel. When do you need the room? Read the complete Terms of Use for more information. The action you just performed triggered the security solution. Dear Readers, this is just a sample conversation. The call should look something like this: Introduction (5%): Answer the phone in a professional manner. Click to reveal I can't handle that smell. TMP HOTEL ROOM RESERVATION. Mock Call Script with Call Flow Guide: Hotel Booking Part 2 B: Very good. Receptionist: Good afternoon! But if you don't travel on the coach you should arrive at the airport before 8.30am. Randall Davis. Repeat A: Hi there, I want to reserve a hotel room. Receptionist: We can handle payment upon your arrival on Friday. Receptionist: Enjoy the rest of your week! Caller: Yeah? Now, does a queen sound okay? A: I need to reserve a room. Our call center agents will be trained on this information in order to properly assist your calling guests. Give us a call at 1-800-785-6161 to speak with an account specialist and get your custom quote today. Guest: 257 Park Avenue South, New York, NY 10010, USA. Tanya What are the dates you will be visiting with us? Institute of Hotel Management, Hajipur Front Office Practical Kit Praveen Jha, Senior Lecturer, Institute of Hotel Management, Hajipur, Vaishali, Bihar Praveenjha1971@gmail.com; Hospitality Career Guide Blog Page 34 5- Repeat the surname, room number and time of the requested wake-up call in order to assure the guest that all details are . All of the following are amenities the hotel offers its guests except: At what time can Mr. Abrams check into the hotel on Friday? Agent: Sir I just want to remind you that, in case you cancel your reservation, the hotel has the rights to vacant the room and reserved it to another guests within 6 hours until 6pm. Have a pleasant day. Hotel Receptionist: Sure madam. Please answer all questions about the text: Press Enter or Space to show volume slider. Man: Well, how much is the non-smoking room on the 20th? What was the customer's concern? A: Hi there, I want to reserve a hotel room. The caller can't stay on the September long weekend because the hotel. Reservation Officer: Sure madam. Mr. Abrams: A single room with no balcony will suit our needs just fine. Do you have a cheaper room available either on the 20th or the 22nd? Tanya That's Friday, the 27th? Let's go with the cheaper flight. Download PDF CALL CENTER MOCK CALLS SCRIPT SAMPLE - TECHNICAL SUPPORT Situation: A customer is calling about his Internet service. B: I'm happy to hear that, sir. 0 A: John Sandals. A: Of course! A: That sounds fine to me. The reservation includes only breakfast Hotel Reservation Dialogues These are two Hotel Reservation dialogues that can help you create your own. I have also included the product knowledge so you can train yourself to think like a call center agent. Let me have your address, please? B: It's a pleasure, Mr. Sandals. A: I quit smoking, so nonsmoking. Hmmm. I see we have some availability. : Good morning sir. https://esllab.b-cdn.net/audio/mp3/flight.mp3. Now, about the bed, is a queen-size okay? And could I have your name please? Background: The receptionist of Hotel XYZ is talking over telephone to a guest regarding a possible room reservation. The complete conversation between the man making the reservation and the hotel receptionist is included. I would like to make reservations, please. Conversation: 2. Making a Plane Reservation - ESL Fast hmo0?nX --mQJnA@PJUlB#L p-4DpI#Ji8 J`yrBnbkK.z4FxfD1y6eNOGtzw}wx. RA: Certainly ma'am, May I first know your name ma'am and where you are calling from? Whether you own or manage a hotel, motel, or hostel, streamline your booking process with our free Hotel Reservation Form template. Be assured that we will also decorate the room in best possible way. A: Maybe. A: Please tell me the price, so I can make a decision. You might notice that in the description above, it still shows callcenterninja.com. Guest: Why not? Virtual Hostess: Hi Ted, I am more than happy to answer any questions you may have. STEP 2 - Let the customer know what happens next (and include a timescale - so they can go about planning their busy lives). I'm John Sandals. Kindly email me so that I can help you right away: reagene.biz@gmail.com THANK YOU!! % Mr. Abrams: Would you like my credit card information now, or can I take care of that upon my arrival to the hotels reception desk? Carefully look at their dialogues: Hotel Receptionist: Good Evening. First things first, we want to help you get a general idea of how a restaurant answering service works for your establishment. What is yourdestination? Must collect our Professional spoken English guide English for Hotel and Restaurant Workers for hundreds of real life hotel dialogues, English vocabulary and spoken lessons. May I help you? Practice the Conversations of This Topic with Mike, HOME Copyright 2023. Virtual Hostess: Thank you, Ted, thats Robinson, R-O-B-I-N-S-O-N. Is that correct? After reading thiscall center script example, we are hopeful that you will be hungry to have a virtual hostess standing by to assist your calling guests. My name is John Sandals. To start, we will prepare our award winning lobster bisque, followed by our signature cut prime New York strip and for dessert, a perfectly prepared Crme Brle. Step 3: Confirm the customer's account (if applicable). Would you care for a room with a balcony? your phone number is (718) 204-0341. Hotel Clerk: How do you spell your last name, Mr. Maexner? Just give me a minute, let me check. B: It'll be $308 nightly. Well, let's go with that. A: Nonsmoking, please. to report a cancellation. Mr. Abrams: Hi, Id like to schedule a reservation for this upcoming weekend from Friday night until Sunday. Call Center Script Example for our Restaurant Customers A: I'd like to reserve a hotel room. CALL CENTER MOCK CALLS SCRIPT SAMPLE -TECHNICAL SUPPORT - Academia.edu
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