0000001330 00000 n Do Not Sell or Share My Personal Information. cooker. Thank you Tracey. You can make a complaint in any of the following ways: By completing the form below By calling our Customer Service Centre on 01202 319 119 By emailing us By writing to us at: Stonewater, Suite C, Lancaster House, Grange Business Park, Enderby Road, Whetstone, Leicester, LE8 6EP By sending us a direct message on social media . There was no instructions on how to read meter, even agent was not quite sure. Her cheerful laughter and mood makes us all feel that little bit better every day.So on behalf of all the tenants at Norfolk House we would like to say a very big thank you for making our lives that little bit better each day and that we all love her to bits. Suggested companies are based on peoples browsing tendencies. 0000066584 00000 n Thanks for sharing :) ~ Matt, Krissy McKay has been instrumental in helping me secure a suitable property for my living situation. Can anyone help? No one cares. All the staff were friendly and helpful. I had a contract with Stonewater Roofing to replace the singles on my roof and to repair some mold damage inside the den. We plough our surplus into building new homes, improving our existing housing stock and investing in customer services. If you feel you need to make a complaint, the first thing we'll do is try to sort out any concerns you may have and find a solution. If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. Acknowledge your complaint within 2 working days from when the complaint is received; Provide a formal response within 10 working days from when the complaint is received; Accept where we get things wrong, put it right and learn from our mistakes. Hi Amanda,Thank you for this!Glad to hear you had a positive experience going through the process with Samantha. I have never been behind on any rent payments.Answer to stonewater reply.No the problem with allocated parking space has not been resolved, but your repairs company has contacted me concerning a broken gate. Introducing Stonewater, a collection of Homes nestled in the picturesque Las Vegas foothills of Southern Highlands. Our 800+ employees embody our values being ethical, ambitious, passionate, agile and commercial. GB. I was already a stonewater customer and was living in a flat with a lot of issues with damp and mould. A huge Thank you to Samantha at Stonewater for all her help and support throughout the process of attaining my tenancy. there is no communal heating! By phone: 0300 111 3000 (9:15am - 5:15pm, Monday to Friday), By post: Housing Ombudsman Service, PO Box 152, Liverpool L33 7WQ, By calling our Customer Service Centre on 01202 319 119, By writing to us at: Stonewater, Suite C, Lancaster House, Grange Business Park, Enderby Road, Whetstone, Leicester, LE8 6EP, All rights reserved. I will miss my weekly updated with Tracey you have been truly amazing and supportive. About Stonewater Contact us Customer login Your home Supporting you Get involved Policies Privacy Policies These policies apply to customers whose homes are owned by Legal & General Affordable Homes and managed by Stonewater. HW[o7}_%DD BU$!%sld STONEWATER, INC. Company Number 0800052978 Other Identifiers US Federal CAGE number: 4D6D3 Status In Existence Incorporation Date 7 February 2002 (about 21 years ago) Company Type Domestic For-Profit Corporation Jurisdiction Texas (US) Registered Address 502 20TH ST GALVESTON 77550 TX USA Alternative Names Companies can ask for reviews via automatic invitations. Congratulations on your new home! Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. We never leave a job unfinished, or a customer unsatisfied with our level of service. QJ}zhsCw f~aZ-_V>UV:7x w+-:}Up`0zsWb}wog@zzb I let Stonewater know what I had observed, and they sent a 2 man crew out the next day to fix these problems. Please bear with me whilst I find someone to review what has happened in your case and see what further can be done. If youre not sure what to do, get in touch with us so we can help. After over 6 years of rat infestation, furniture dumped daily all over the scheme, graffitti on our walls, dog poo everywhere from flat tenants with pets but no gardens, cars/vans parked everywhere often blocking access to our homes and access for emergency services etc.We have evidential photos and emails going back over 6 years covering these problems and still nobody can do anything for us shared owners. I opened my attic staircase one day and noticed that it was extremely hot. 0000006106 00000 n This form will not work unless you enable cookies. So glad to hear you're happy with your new home :), Brilliant housing group Tracey, jo & Mohammed were absolutely outstanding with me and I cant reccomend them enough Thankyou stonewater . Great communication and very professional. If we can't investigate your complaint for you, we'll explain why and direct you to the Housing Ombudsman Service for support. Replies to negative reviews in < 24 hours. Founded 1989 With Angi since August 2010. Very grateful! They were venting from one bathroom to the other bathroom. We aim to acknowledge expressions of dissatisfaction within two working hours and to acknowledge complaints within two working days. A huge Thank you to Samantha at Stonewater for all her help and support throughout the process of attaining my tenancy. Policies - Stonewater 0000008594 00000 n ComplaintsBoard.com is a leading complaint resolution website on the Internet. This is where the problem started. I would recommend Stonewater and will be telling everyone about my experience with them. Compliments, comments and complaints - lgah.stonewater.org We encourage our customers to report all instances of nuisance behaviour to us so that we can build up a clear picture of what's happening and get all sides of the story so we can take action. ), filed by Jason Coker. Stonewater is one of Legal & General's managing partners. When they arrived, they started removing everything on my roof. 0000014031 00000 n xref If you are an L&G customer your complaint will be handled in line with L&G processes. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. I would like to say a big thank you to Krissy McKay who has helped me from the application stage to getting the keys to the flat. Good communication skills made me feel comfortable whilst asking questions.Thank you since I have wrote this message I have tried contacting Tracy Letherland and she has ignored my messages when I have told her I need to talk to her so after u do a lovely review for her she then ignores u like your nobody, Thanks for letting us know about your experience with us, Lawson. Thanks Stonewater, for looking after my mum! Use the links below to access additional information about this case on the US Court's PACER system. As I said previously you owe my mother a duty of care, and you have so far failed to make her feel safe in her own home. I'm glad you had a great experience with Jo in starting your tenancy. If youre vulnerable and need us to stay out of certain areas of your home, please let us know when you contact us. Appointments get made and then no one turns up how much longer is this going to go on for!?!? 0000065925 00000 n Submit a complaint and get your issue resolved. The CCP will then meet and make their recommendations within 5 days of their meeting. There's more on how we tackle ASB here: https://customer-communications.foleon.com/asb-guide/dealing-with-anti-social-behaviour/welcome/ We have flagged this with the team investigating your case and we will ask them to provide you with an update as soon as possible to let you know what we're doing to help. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. You guessed, reply from some other complaints partner with all the same excuses and full of sympathy yet not linking with all other complaints in past 6/7 years. 0000092214 00000 n I told him that that is bath vents, not my dryer. Hi Kim. May 03, 2022 3:24 pm EDT. From start to finish, the agent who handled my move has been nothing but helpful. I'm really pleased Tracey could help you :) ^Jade. 2023 Trustpilot A/S. We offer a wide variety of financing options and stand behind our services with a variety of warranties. 0000008478 00000 n Family owned & operated. Julija assured an easy and smooth process. For a full list of what you are responsible for in your home, take a look at this section of our repairs guide. ~ Matt. Filing 1 COMPLAINT against Stonewater Roofing, LTD. CO. ( Filing fee $ 400 receipt number 0540-7263820. - Hani. Stonewater Construction LLC | Better Business Bureau Profile !IT WOULD BE GOOD IF YOU ACTUALLY BOTHERED TO LISTEN TO THE GOOD TENANTS, AND SHOWED US THE RESPECT WE DESERVE.NON OF US LIKE COMPLAINING, AND WE WOULDN'T IF WE WERE LISTENED TO IN THE FIRST PLACE. !Thank you soooo much for helping me get on my feet with things I needed for my property. What can I do? He took off at a high rate of speed and got a ticket for speeding before he got out of the neighborhood.
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