Companies can ask for reviews via automatic invitations. Newsquest Media Group Ltd, 1st Floor, Chartist Tower, Upper Dock Street, Newport, Wales, NP20 1DW Registered in England & Wales | 01676637 |. Mrs C complains the Council wrongly referred a 10.43 council tax debt to its enforcement agents which she says caused her unnecessary distress and a significant increase in outstanding costs. Comments have been closed on this article. Here are 22 ways Merton Council failed its residents this past year The Council is not at fault for the way it considered referrals from medical professionals nor its decision not to allow a split child protection conference. 12 months later and "further examples" of these problems are still prevalent. If you fly-tip you could be sent to prison and receive a large fine. The officer dealing with your request has asked for clarification on the Please report any comments that break our rules. Merton Council (@Merton_Council) / Twitter Mr C complains about the way the Council responded to his reports of planning breaches at a neighbouring property. 020 8770 5000. 2 0 obj South London councils set to scrap rubbish collection contract The Ombudsman recently released its annual summary of complaints made about councils across the country for the year ending on March 31. Borough-wide outrage over rubbish increase, 'New bins attract rats, foxes and fly-tippers' - says Pollards Hill residents. Benefits, Council Tax and housing; Births, marriages and deaths; Business and consumers; Communities and neighbourhoods; Council and democracy; Education and learning; Healthy living; Leisure, libraries and culture; Planning, buildings and environment; Rubbish and recycling; Social care; Streets, parking and transport It needs to apologise to Miss T and pay her 750. Mr X complains on behalf of Mr Y about incorrect invoices for Mr Y's care, other aspects of Mr Y's care, and failure to complete a carer's assessment for Mr X. Mr X says the alleged failings have gone on "for years" and have caused pain and misery. SocietyWorks Ltd An apology, financial payment and a reminder to officers is satisfactory remedy for the injustice caused. Wall of Shame CCTV appeal, Report abandoned supermarket trolleys from Asda, Iceland or Sainsbury's by calling Trolleywise on 0800 316 1241 or using the. Find out more about presenting your bins on collection day. Based on their experience of the service delivered by our service provider (Veolia) 71% of residents felt satisfied with the collection service, however 40% of households confirmed that they had. He says the Council's complaint response was poor. If you drop litter we may issue you with a 150 fixed penalty notice. All product and company names are trademarks or registered trademarks of their respective holders. Report abandoned trolleys from Tesco by calling their trolley collection service on 01392 882 210. Merton Council vows streets will remain clean as it scraps waste Head of Information Governance advised that there was not currently Initial complaints should be directed to Merton Council directly. Some complaints may fall under an alternative statutory appeal or tribunal process. TEXTILES recycling is NEVER collected, just discarded into a road.. Over and over and over again.. Called to ask for help, and after telling that I am disabled and house bound , was told to collect the bag and put it away till next week ! Mrs B complained that the Council failed to properly explain the funding arrangements for the care of her late mother Mrs C. There was fault by the Council in the information it provided and the time it took to consider the funding of Mrs C's care. Tell us if you feel the service you received should have been better, or if you feel the Council or an officer of the Council has done something well. It failed to consider her objections on one application then reissued the decision notice without keeping the original. The Council will remedy the injustice this caused with the actions listed at the end of this statement. As a subscriber, you are shown 80% less display advertising when reading our articles. The Ombudsman has found fault with the way the Council had dealt with Ms C's case. You can find out whether you are on the "white" or "yellow" collection week using the link at the top of this page. We will respond within 10 working days of receiving it. Collection days for rubbish, recycling and garden waste | Merton Council Home Rubbish and recycling Collection days for rubbish, recycling and garden waste Check your. As a subscriber, you are shown 80% less display advertising when reading our articles. It is a London borough council, one of 32 in the United Kingdom capital of London. had logged the same issue. We recommend it decides how it will remove the bamboo plant from the park and provides Ms B with a timetable of any action it plans to undertake. If you have a complaint about the editorial content which relates to previous complaints or when multiple councillors from the same ward (05798215). We clean our streets and pavements regularly andcarry out weekly checks for build-ups of litter. We couldnt load the mail server logs for this message. It has agreed to carry out these recommendations. Extortionate parking costs, up to 23:00 hours, 5 days a week. BLOODY RACEST TO ASIAN COMMUNITY WHO WORK LIKE SLAVE FOR PEOPLES OF BRITAIN EVER SINCE 1947. web site at [1]www.merton.gov.uk/foi. The number of abatement notices served are as follows: - Boundary disputes There have been no boundary disputes involving the Mrs Y complains about the Council's lack of transition planning for her son, X, who has recently turned 18. This had been due in part Not all concerns are handled as 'complaints', for example a faulty streetlight, graffiti, an abandoned car or a missed bin collection are faults or service requests and are handled quickly outside of the complaints process. Contact us if you think it should be reopened. IF your thnking of renting or letting your property to this council , please take my Following advice, 1 if you want to gain grey hair or a bald head this is the place for you2, if you want to fall behind finanicail payments this is the place for you3 if you want your marrige to break down this is the place for youPlease dont let your proppety to them, the landlords private rental department or any other department. Fly-tipping is a growing problem across the country, but our message to those who disrespect our streets in our borough is clear: don't mess with Merton.. put out your rubbish and recycling correctly, Putting your recycling and rubbish out for collection. Telephone: 0303 123 1113. is looking to increase the amount of information that it publishes Contact Us | Merton directories Rubbish and recycling | Merton Council The Council has offered to refund the additional compliance and enforcement costs which the Ombudsman considers is a suitable remedy. You can find contact details for Merton Council above. appeal against the decision to exempt any part of your request, you should But it failed to adequately respond to Mr X's correspondence and complaints despite previous criticism on this issue from the Ombudsman. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused. To clarify, I would like to know the number of complaints regarding large amounts of waste on private land, as opposed to fly tipping. 0. opposed to fly tipping) Information not held. Help us protect your right to hold public authorities to account. Ms B complains the Council has failed to deal with a bamboo plant growing on recreational parkland which has spread into her and her neighbour's garden. The Ombudsman considers the agreed actions of an apology, improvements to the Council's procedures and a proper assessment of the site with the outcome being provided to Mr C is enough to remedy his injustice. contact the editor here. contact IPSO here, 2001-2023. All rights reserved. @merton council - If I hear of, or am made aware of, any future instances of animal negligence at the hands of miss Danielle Holloway that results in either harm to a dog or the death of a dog then I will be making this public knowledge and informing the tabloids. Information Governance Team Understanding private Garden Clearance in Merton and council refuse In response to questions, the Head of Information Governance advised that there was not currently a method to determine when complaints were chasing progress on previous complaints or when. Ms J complains the Council failed to meet her adult son's education and care needs. The Ombudsman does not uphold the other parts of the complaint because there is no fault in the Council's actions. Regulations 2004 within 20 working days. In response to the petition, Veolia said that their waste teams return more often if the bins are reported as overflowing.