We appreciate you placing your order with VitalChek and sharing your feedback. Vitalchek:Save your money. Use our online Frequently Asked Questions tool for answers to our most commonly asked questions, or to ask your specific question if a common answer is not available. Our easy application process will help you find the right agency and certificate for your specific needs. Thanks to our online services, you can save a trip to the Health Department and you will be able to easily fill out your application. Companies can ask for reviews via automatic invitations. How to Cancel an Order - customers.vitalchek.com Closed. They plain ripped me off! Was told it would be here on April 7th and UPS shows a tracking number but has no information because they have not received a package from VitalChek. My Mother-in-law used a website to order a birth certificate, what The worst Lack of service steals your money no kind of help they just want to talk over you and make it same like it your fault when the info is not giving on the web site lies about shipping being charged 20$ for 3-5-7 business days and still gotten in 21 days and or 25 if you want to count the Saturdays I wouldn't use them again and recommend them nobody else. This website is using a security service to protect itself from online attacks. If you have any questions, please contact customer support. This company SUCKS! They did nothing to attempt redirecting delivery to a date Id be in. Step 3: Order Cancel prompt appears. But when I went through the form process and added next day UPS it still said 18-20 days to process. After placing your order on VitalChek.com, your order number and pin will be displayed. Order has been cancelled. Sometimes canceling your order is the best option to save you time and money. I've spent 1 hour on the phone 3 separate times to vitalchek, only to be told I'll have to contact OR vital records. No reply to the complaint I made at that point. You may reach us anytime at Facebook.com/VitalChek or vitals.customerservice@vitalchek.com. Tip for consumers:Call the County of record of your birth/death/marriage/divorce it will be less expensive and people will actually help you. The rep bullied me into having no choice but now to try and get other docs to prove it is a sealed cert. Displays the s tatus of the Order ( Cancelled, Closed, In Progress, Open) Cancelled. Why couldn't they have contacted me for further information? To correct an error on your certificate, you will need to contact the vital record agency who processed your request. Actual times may vary from a day to several weeks. Your IP: I'd like to contact customer service. Poor business. Their order status page still shows the expected delivery date of my order to be more than 3 months previous to this posting. Locate the order using the Search function and view it in the Death Certificate Request screen. Emailed for update on 2/6/23 they replied needed info for order. Information listed on birth certificates may vary depending on the vital record agency processing the request. The government agency will not be able to provide any information on the document or determine if the document exists in their office until an order has been placed and a search conducted. New York City eventually replied that it was sent but I don't necessarily believe that. Maybe I just got super lucky, but I am very happy with this service. Poor communication and bad service! I was hopeful to receive the long form of the bc. I placed an order 4/30/2020. Took a month +/-, probably out of their control. After you place your order, you will be notified if any Identity Verification Documents are required. Click OK to confirm. These guys are a fraud. Service 213 Value 206 Shipping 186 I have no idea how they are still in business. Identity verification documents typically include drivers license, government issued id, or passport but may require other forms of identification also. They give you these long unrealistic wait times on each platform. What do you you guys think? Order must be paid and completed in full (including uploading any required documents) for processing time to begin. The VitalChek Express Certificate Service provides a trusted and convenient way for you to order these U.S. vital records online - quickly, affordably, and with the utmost level of security to ensure your documents are safely handled. We will take note of your feedback so that we can deliver a better experience next time. Because user satisfaction is our priority, we do guarantee a full refundwithin 120 daysfrom the date of purchase under the following limited circumstances: (1) If you didnt receive the package;or (2) you could not use the application package; (3) your order item is not available; or(4) Vital Records Online is not able to fulfill the order. This allows you to track your package and confirm delivery. Ordering a Vital Record | Washington State Department of Health Such waste of time and money don't use this service! They charged me almost $60 for the service and I got nothing. This is the worse experience, for people who are dissatisfied, call your bank. Thank you for reading. If the Health Department rejects your application because an error we made, you will have the option to let us fix the problem without any additional charges or to get a refund of your package cost minus the shipping cost of $25 to send your application to the health department. My bank account was already charged and 6 months later, I do not have my order. If you are married, this would be your first and, Maiden Name This is the last name of a person before. Best alternatives to phone. Closed. Your IP: Fees are non-refundable. They asked for all my important documents for my sons birth certificate and then closed the account. Do research and you will see a lot of unhappy customers. What to Do When I Recently Changed My Name. Contact Us Email Us If you did not find what you needed in the FAQ section, please email us and we would be happy to assist you. PLEASE DO NOT USE THIS COMPANY!!! In these circumstances, you will be refunded the entire amount you have paid. I spent 30 minutes waiting to 'chat' with her, as well as 1 hour, 10 minutes twice when I tried to call customer service on two different days at two different times of the day! This company is very misleading and feels like a scam. Go directly to the source. An identity Verification Document helps ensure the security of important documents such as vital records by verifying the identity of the person requesting the documents. What a waste of time and money. Then says sorry we do not guarantee a record exists. How to Void a Payment, CloseoutHow to Issue Credits After Closeout (Agency Initiated Credits), How to Issue Credits After Closeout (Agency Initiated Credits). The next best way to talk to their customer support team , according to other VitalChek customers, is by calling their 866-561-1694 phone number for their Customer Service department. You have questions about how to obtain vital records. Thanks for ordering from VitalChek and sharing your feedback. Whose certificate you can order varies by type of certificate and the vital record agency processing the request. Trust me - stay away. Step 1: Have the order to be cancelled in view . When I finally got the correct number upon my research, it went back to VitalChek call center. Is the money worth spending for expediting? Its fraudulent and quite the scam. They never sent the confirmation email that it was sent that they said they would send (I checked my spam), I never got the certificate, they didn't reply to 2 inquiries about it. Vitalchek says they have no record of a cancellation and refuses to refund my order. Every time I called to ask for an update there was an excuse about a backlog. Some fields have been entered and saved in VPS. Some of them include; 1. Took my money for an overnight air birth certificate and never sent it. A scam with no quality control or genuine customer service. They keep emailing me saying there are missing items when no items are missing. Ok fine I understand. Vital Records Online is not responsible for any mistakes you may make or any inaccuracies in the information that you provide to us that may result in your failure to receive a Document. Your orders. Gain trust and grow your business with customer reviews. If Long Form is not an option in the reason menu, the vital record agency that is processing the request does may not offer it. Thank you for placing your order on VitalChek.com. To learn more about reviews and trust on sitejabber.com, visit our, Backed by the National Science Foundation. Enter the order number and PIN from your confirmation email. If you provided your email address, VitalChek sent the receipt to your email. I was charged 2 months ago. The VitalChek Express Certificate Service provides a trusted and convenient way for you to order these U.S. vital records online quickly, affordably, and with the utmost level of security to ensure your documents are safely handled.